Hotel operations software
Hotel operations software that turns guest requests into action
Your booking system stores the reservation. Hotellazy runs what happens around it: the guest message, the task it creates, the cleaning that follows and the check-in that comes next.
Join the beta3
Arrivals
4
Departures
5
Cleanings
2
Guest requests
1
Maintenance
- 11:00
Checkout
Harbor Loft
- 12:00
Cleaning
Harbor Loft
- 15:00
Check-in
Garden Studio
- 18:30
Late arrival
City Center Apartment
Alex Morgan · Harbor Loft
Reply drafted for your approval
Illustrative demo data. No real guests or properties are shown.
From a guest message to a finished job
Every step stays connected to the reservation, so nothing depends on someone remembering to pass it on.
A guest writes
The message arrives in your inbox from any connected channel, in any language.
The AI understands it
It reads the message against the reservation and the property, and recognises a maintenance issue, a request or a question.
A task is created
The request becomes a task on the right property and stay, with a priority, ready to assign.
You approve the reply
A draft reply waits for your approval. Nothing reaches the guest without it.
What the workspace covers
Today at a glance
Arrivals, departures, cleanings, late arrivals and open requests on a single timeline.
Host tasks
Assign, schedule and track what needs doing, tied to the property and the stay.
Cleaning crew
Cleaning schedules and photo proof for your crew, right in Telegram.
Reservations
Every booking from every connected channel in one table and one calendar.
Notifications
Push and Telegram alerts, set per type of event, so urgent things find you.
Analytics
Occupancy, channel mix and property performance, plus what your AI drafts cost.
Built for
- Boutique hotels and small hotel groups
- Property managers running many apartments
- Vacation rental hosts who handle guests themselves
- Teams that split work between reception, cleaning and maintenance
You stay in control
The AI proposes, you decide. Replies to guests are drafted for your approval, and learning from your edits is always something you confirm.
Frequently asked questions
Is Hotellazy a property management system?
It is the operations layer around your reservations: messaging, tasks, cleaning, calendar and automation in one workspace. It reads reservations from your connected booking channels.
Which channels are connected?
Airbnb, Booking.com and Ostrovok are live. The connectivity behind Hotellazy reaches 60+ booking channels. Others are enabled one property at a time and marked on the home page.
Does the AI act on its own?
Replies to guests are drafted for your approval. You decide what is sent.
Is it available yet?
Hotellazy is in private beta. Join the beta and we will get in touch.
Keep exploring
- AI guest messagingReplies that use the reservation, the property and your rules, drafted for your approval.
- Hotel automationWelcome, local tips, arrival time and check-in instructions handled across the guest journey.
- Unified inboxEvery guest conversation from every channel in one inbox, with AI drafts ready.
Beta