Hotel automation
Automate the repetitive work behind every guest stay
From the moment a reservation is confirmed, Hotellazy can carry the routine: the welcome, the local guide, the arrival-time question and the check-in instructions.
Join the beta- 1Reservation confirmedToday
- 2Welcome message
- 3Local guideToday
- 4Passport / guest information request
- 5Arrival timeToday
- 6Self check-in instructionsToday
- 7Stay follow-upComing soon
- 8Checkout instructionsComing soon
Alex Morgan · Harbor Loft
Reply drafted for your approval
Illustrative demo data. No real guests or properties are shown.
The guest journey, step by step
Each stage is tied to the reservation. Steps marked as coming soon are on the roadmap and not live yet.
Reservation confirmed
A new booking from a connected channel starts the journey.
Welcome and local guide
Guests get a welcome and tips for the area.
Arrival time and details
Ask for the arrival time and the guest information you need.
Self check-in instructions
Send check-in instructions and visuals, with your approval.
What can be automated
Welcome and local guide
A welcome message and recommendations for the area.
Arrival time
Ask guests when they will arrive and use the answer in later replies.
Check-in kit
Instructions and visuals for check-in, sent with your approval.
Guest identity in Türkiye
Passport collection and legal guest notification, where required.
Tasks from messages
Requests and issues become tasks for your team.
Stay follow-up and checkout
Coming soon. Custom workflow rules are also on the roadmap.
Built for
- Hosts who send the same instructions to every guest
- Property managers scaling from a few units to many
- Hotels that want consistent arrival communication
Automation that respects approval
Messages that reach guests follow your approval settings. Identity details are handled on our own system and are not shared with AI.
Frequently asked questions
Can I build my own workflow rules?
Custom workflow rules are coming soon. Today the guest journey covers the confirmed reservation, local guide, arrival time and check-in instructions.
Will automation message guests without my approval?
Guest-facing messages follow your approval settings. Drafts wait for you.
Does it handle passports?
In Türkiye, yes: guests send a passport photo or text, the system reads it on our own system, you review it, and the legal notification is sent once you switch it on.
Which stages are live today?
Reservation confirmed, local guide, arrival time and self check-in instructions are live. Stay follow-up and checkout instructions are coming soon.
Beta